---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Viewing WOT information

# View work order task information {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Click the task icon on the agent map to view task details.

A summary pop-up window shows the task number and description, the name of the agent if one is
assigned to the task, and other important information.

Click a cluster icon to display a summary pop-up listing the number of tasks at that location
by State. Click any entry to display detailed summaries for all the tasks
in a pane beside the map. You can access individual task records from this list.  
The following information is included in a summary pop-up window for a single task and in the summary pane for a task cluster:

* SLA: the time remaining on an SLA, if one is affected by this task.
* Priority: the task priority by number, with 1 being the highest priority and 5 being the lowest.
* Skills needed: the agent skills needed to perform the work.
* Parts needed: the parts needed to perform the work.
{#c_ViewWOTaskInformation__ul_gzk_yjc_pt}

Click the task number link in the summary pop-up or in the summary pane to display the task in
a record pop-up. Use the controls under Related Links to accept or reject
a task and to update your work status by starting or completing a task.