---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Set up pins for map

# Map pins in Dispatcher Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Unique map pins in the dispatch map mark the location of tasks and agents.

Users with the wm_dispatcher, wm_admin, or wm_initiator_qualifier_dispatcher roles can manage tasks and routing from the map, filter the view, and determine at a glance what agents are on time or behind schedule.

The dispatch map shows the geographical area containing the agents from any assignment group that is part of your dispatch group.

For a list of map pins and a description of their meaning, see [Map iconography in Dispatcher Workspace](https://servicenow-prod.fluidtopics.net/JB5yX3Wq33riMemWHiPgyg "Unique map pins and icons in the dispatch map that mark the location of tasks and agents.").

For information about changing the appearance of a map pin, see [Change the assigned graphics of map pins on the map in Dispatcher Workspace](https://servicenow-prod.fluidtopics.net/J449JDaxvFVFqnLL3hUoUg "Customize map pins so your dispatch map shows unique graphics relevant to dispatcher work.").