---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Create a knowledge article

# Create a knowledge article for a work order template {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can add knowledge articles and guides (such as installation guides, maintenance
procedures, and checklists) to the default knowledge base for hardware, software, and
consumable templates.

## Vorbereitungen

Role required: wm_admin or model_manager

## Prozedur

1. Navigate to one of the following:
   * Product CatalogTemplatesWork Order Templates
   * Field ServiceCatalog \& KnowledgeWork Order Templates
   {#t_CreateAKnowledgeArticle__choices_hjj_1mx_mv}
2. Click New.
3. Fill in the fields on the Work Order Template form, as appropriate.  
   {#t_CreateAKnowledgeArticle__table_nlm_5zm_mr__entry__2}

   | Field | Description |
   |-|-|
   | Request information ||
   | Name | \[Required\] Unique and descriptive name for this template. |
   | Short description | \[Required\] Content that is copied into the Short description field of a work order when this work order template is used. The exception to this is a work order created from an incident, problem, or change request, which always uses the short description of the source task, even when a template is applied. |
   | Description | More in-depth description of the purpose of the template. |
   | Checklist template | Select a checklist template to add a checklist to the work orders created from this work order template. For information on checklists, see [Checklists](https://www.servicenow.com/docs/access?context=c_Checklists&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US). |
   | Workflow | The workflow for work orders created from this template. |
   | Qualification group | The qualification group for work orders created from this template. |
   [Tabelle : 1. Work Order Template form]

   {#t_CreateAKnowledgeArticle__table_nlm_5zm_mr}  
   Any hardware, software, and consumable assets you create and assign to the
   new template are displayed in the Knowledge related
   list on the template record.