---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Add default agent

# Add a default agent work schedule {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Add a default agent schedule so that agents have a schedule assigned to them if their work schedule expires.

## Vorbereitungen

Role required: wm_dispatcher

The Allow Dynamic Scheduling to only use work schedule/WFO system property must be enabled before adding a default agent work schedule. Contact your administrator to turn on the Allow Dynamic Scheduling to only use work
schedule/WFO system property. For more information, see [Dynamic scheduling system properties](https://servicenow-prod.fluidtopics.net/bCb6reIRg1WzvbJfuX_WzA "Set up properties to customize the behavior and functionality of the dynamic scheduling process according to your organization's needs.").

## Prozedur

1. Navigate to AllField ServiceDynamic Scheduling AdministrationConfiguration.
2. Select Work OrderTask Dynamic Scheduling Config.
3. Select the Lookup using list icon (![lookup icon]()).
4. Select a schedule.
5. Select Update.