---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Quality Management components

# Field Service Quality Management components {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Several types of components are installed with the activation of the Field Service Quality Management feature including tables, substates, and roles.

## Tables {#quality-mgmt-components__section_ds5_2z1_zlb}

Field Service Quality Management adds the following tables:{#quality-mgmt-components__table_vrp_5lq_21c__entry__2}

| Table | Description |
|-|-|
| Review task \[review_task\] | This table keeps track of the review process. |
[Tabelle : 1. Tables installed with Field Service Quality Management]

{#quality-mgmt-components__table_vrp_5lq_21c}

## Substates {#quality-mgmt-components__section_hlb_j3p_zbc}

Field Service Quality Management adds the following substates:{#quality-mgmt-components__table_ilb_j3p_zbc__entry__2}

| Table | Description |
|-|-|
| Pending review | Substate for tasks that need to be reviewed by the reviewer. |
| Needs information | Substate for tasks that need more information from the agent. |
[Tabelle : 2. Tables installed with Field Service Quality Management]

{#quality-mgmt-components__table_ilb_j3p_zbc}

## Roles {#quality-mgmt-components__section_szn_c3p_zbc}

Field Service Quality Management adds the following roles:{#quality-mgmt-components__table_ts2_1nq_21c__entry__2}

| Role | Description |
|-|-|
| sn_fsm_quality.wm_quality_agent | Reviewer role that can review work order tasks. |
[Tabelle : 3. Roles installed with Field Service Quality Management]

{#quality-mgmt-components__table_ts2_1nq_21c}