---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Determine how overlapping tasks are assigned

# Determine how overlapping tasks are assigned {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

If you have configured more than one way of assigning tasks, choose which task assignment option to use when assigning tasks that overlap.

## Vorbereitungen

Role required: wm_dispatcher.

## Warum und wann dieser Vorgang ausgeführt wird

You must have at least two out of three of the following types of task assignment enabled to determine the correct method to use:

* Automatically adjust overlapping tasks - For more information, see [Enable Dispatcher Workspace settings](https://servicenow-prod.fluidtopics.net/lbZeatRnH73va_C4OiS6Zw "Determine what is displayed in the Dispatcher Workspace so you only see the information most relevant to your work.")
* Double booking - For more information, see [Setting up dynamic scheduling in Dispatcher Workspace](https://servicenow-prod.fluidtopics.net/GP0Y6H0ZMtOYvgH~00WwFw "Dynamic scheduling enables you as a dispatcher to efficiently assign, unassign, or reassign work order tasks.")
* Auto-assignment - For more information, see [Configuring Auto Assignment scheduling](https://servicenow-prod.fluidtopics.net/KzYbMxAiW4R0pJ6InJ5a~w#c_UseAutoAssignment "The auto assignment feature can be enabled for requests or tasks, depending on the Service Management (SM) application's configuration settings.")
{#handle-overlap-tasks__ul_shy_1h3_zzb}

## Prozedur

1. Navigate to AllField ServiceDispatchingDispatcher Workspace.
2. Select Dispatcher Workspace.
3. Drag a task from the task panel to a place in the calendar that already has an assigned task.
4. Select the option to determine how you want to assign the tasks.
5. **Wahlweise:** Select Default to this option when there is an overlapping task. To change this option, go to settings to make your decision persistent.
6. Select Apply.