---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Approve or reject onboarding requests

# Approve or reject requests for onboarding agents {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Review external agent requests that are assigned to you for approval and determine whether to accept or reject them.

## Vorbereitungen

Role required: wm_contractor_manager_int, wm_admin, and admin

## Warum und wann dieser Vorgang ausgeführt wird

Whenever a manager of the contractor company onboards a field service agent, the request goes to the internal manager of the organization for approval process.

## Prozedur

1. Navigate to AllSelf-ServiceMy Approvals.
2. Click a requested item from the Approvals list for which you want to approve the agent.
3. Click the Onboard a new Contractor Agent link in the Approval-Requested Item request form to review agent details.
4. Process the request.
   * To approve the agent, Click Approve.

     The newly onboarded agent is approved by the parent company. External managers can assign the work order tasks to the agent.
   * To reject the agent, Click Reject.

     The newly onboarded agent is rejected by the parent company. External managers cannot assign the work order tasks to the agent.
   {#Approve-reject-request-onboard-agent__choices_j4w_pgj_gmb}