---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Configure the Generate closure notes UI action

# Configure the Generate closure notes UI action {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Add generative AI-specific functionality to the task closure screens by configuring the Generate closure notes UI action that is included with the Now Assist for Field Service Management (FSM) application.

## Vorbereitungen

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

The Field Service Management application includes Close complete and Close incomplete parameter screens that agents can use to close work order tasks.

The Now Assist for FSM application includes generative AI-specific functionality that agents can use to generate work order task closure summaries.

## Prozedur

1. Activate the Generate closure notes UI action for the Close complete screen.
   1. Navigate to AllSystem MobileScreens.
   2. Filter the list to display Close in the Name field.
   3. Select the Close complete screen.
   4. Select the Actions tab.
   5. Select the gen_ai_user_action_close_complete action.
   6. Select the Active check box.
   7. Select Update.
   {#configure-close-ui-actions__substeps_k5l_y5w_jzb}
2. Activate the Generate closure notes UI action for the Close incomplete screen.
   1. Navigate to AllSystem MobileScreens.
   2. Filter the list to display Close in the Name field.
   3. Select the Close incomplete screen.
   4. Select the Actions tab.
   5. Select the gen_ai_user_action_close_incomplete action.
   6. Select the Active check box.
   7. Select Update.
   {#configure-close-ui-actions__substeps_wmn_cvw_jzb}

## Ergebnisse

The Generate closure notes UI action is enabled. Agents can generate closure notes when closing work order tasks on the Mobile Agent® application. For more information, see [Generate work order task closure summaries in ServiceNow Agent](https://servicenow-prod.fluidtopics.net/tWSSG_O510kKKyaFSrZmdg "Generate work order task closure summaries in the ServiceNow Agent app to create detailed notes and close tasks faster.").