---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Activate

# Activate Smart Assessment for Field Service questionnaire {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

You can activate the Smart Assessment for Field Service Questionnaire plugin (sn_fsm_smart_asmt) for Field Service Management if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.{#activate-smart-assessment__activate-smart-assessment-info}

## Vorbereitungen

Smart Assessment for Field Service Questionnaire requires a separate subscription from the rest of the ServiceNow AI Platform.

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).

To purchase a subscription, contact your ServiceNow account manager. When you purchase a subscription, certain
plugins are activated automatically. If a paid plugin isn't activated automatically, you can
manually activate it from the All Applications list in your instance.  
Hinweis:  
Before purchasing a subscription, you can evaluate the feature on a non-production
instance without charge by requesting it from the Now Support
Service Catalog.

Role required: admin, questionnaire_admin  
Ensure the following plugins are activated before you install Smart Assessment for Field Service Questionnaire.

* Field Service Management (field_service_management)
* Field Service Questionnaire
* Field Service Mobile
* Smart Assessment for Mobile
* Smart Assessment Dependencies
* Smart Assessment Core
* Smart Assessment Designer
* Smart Assessment Connected
* Smart Assessment Migration Tools
{#activate-smart-assessment__ul_tjh_gzg_zdc}

## Warum und wann dieser Vorgang ausgeführt wird

The following items are installed with Smart Assessment for Field Service Questionnaire:

* Plugins
* Tables
* Business rules
* Script includes
* Scheduled job
{#activate-smart-assessment__ul_e4q_q1h_zdc}

For more information, see [Smart Assessment components](https://servicenow-prod.fluidtopics.net/FkLGQNywejAmxWsq8PinYw "Several types of components are installed with the Smart Assessment feature, including tables, business rules, script includes and scheduled jobs.").

## Prozedur

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-smart-assessment__find-plugins-cmd}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-smart-assessment__p_cb1_nfg_h1c}
3. Select Install to start the installation process.  
   Hinweis:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/bundle/australia-platform-administration/page/administer/plugins/task/find-components.html).
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