---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Set up workforce

# Setting up your workforce {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Setting up your workforce involves configuring users, locations, territories, and other foundational data.

## Configuration overview {#setting-up-workforce__section_tfk_cbn_g1c}

The steps for setting up your workforce are:
1. [Configure the Google Maps API keys](https://servicenow-prod.fluidtopics.net/GPGNu_fP0xTlXtfLsdSDDw "Google Maps API keys are essential for accessing and utilizing the features provided by the Google Maps Platform in Field Service Management.")

   Configure the Google Maps API keys to enable users to view maps within the Field Service Management (FSM) application.
2. [Configure locations and territories](https://servicenow-prod.fluidtopics.net/wfrPm3Z5phGXwc_A8ZHTaQ#c_TerritoryManagement "Territory management determines, by geographical location, the individual or group best positioned to execute a service call.")

   Define specific locations and territories that users or groups are responsible for, allowing efficient task assignment and resource allocation. Effective setup of locations and territories optimizes workforce operations and
   enhances productivity.
3. (Optional) [Configuring Field Service with Service Locations](https://servicenow-prod.fluidtopics.net/E1TeY8H_DUMJ3DSg65BP_Q "Install and set up Field Service with Service Locations to add and verify service locations on demand.")

   Install and set up Field Service with Service Locations to add and verify service locations on demand.
4. [Configuring users](https://servicenow-prod.fluidtopics.net/xvhinOlHt7K56J5NuL2TNQ "As an administrator, you can configure user groups and individual users. A user is an individual who is a member of your Field Service organization and can access your instance.")

   You can import users using guided setup or create users. You can also create user groups that contain all the roles required by each type of user, and then assign users to those groups.
5. (Optional) [Configuring Field Service Territory Planning](https://servicenow-prod.fluidtopics.net/OTUSHAxY9E2ILDyRjA0FUg "Field Service Territory Planning identifies the best matched territory for a work order task based on conditions that you set. You can then assign tasks to the individual agent or group best positioned to execute a service call based on the associated territories.")

   Field Service Territory Planning identifies the best matched territory for a work order task based on conditions that you set. You can then assign tasks to the individual agent or group best positioned to execute a service call
   based on the associated territories.
6. [Configure agent calendars](https://servicenow-prod.fluidtopics.net/ds1BCiU5BFvKod8TDY4V5g "Users with the agent calendar administrator role can perform several calendar configuration tasks.")

   Create events that will display on the agent calendar. Users with the agent calendar administrator role can perform several calendar configuration tasks.
7. (Optional) [Configuring Field Service Crew Operations](https://servicenow-prod.fluidtopics.net/iasqxsowVv1m0~zR9TViyQ "Create, modify, and enable crews and their requirements to complete work order tasks that require a crew of agents.")

   Create, modify, and enable crews and their requirements to complete work order tasks that require a crew of agents.
8. (Optional) [Configuring contractor capabilities](https://servicenow-prod.fluidtopics.net/4jyP0R7Hi8VbLFara5FpDw "Set up interactions with contractor companies, their managers, and agents with Contractor Management. Additionally, Contractor Marketplace allows you to push task to a marketplace when internal agents are unavailable.")

   Set up interactions with contractor companies, their managers, and agents with Contractor Management. Additionally, Contractor Marketplace allows you to push task to a marketplace when internal agents are unavailable.
9. (Optional) [Configuring Field Service Capacity and Reservations Management](https://servicenow-prod.fluidtopics.net/8oPNsABrGoawV~jX~C3iBw "Configure Field Service Capacity and Reservations Management to manage the distribution and assignment of the work capacity for work order tasks.")

   Configure Field Service Capacity and Reservations Management to manage the distribution and assignment of the work capacity for work order tasks.
10. (Optional) [Configuring Workforce Optimization for Field Service](https://servicenow-prod.fluidtopics.net/5dcAv0ihTf1VAvw1s0qdDA "Enable Workforce Optimization for Field Service and configure settings to use the Scheduling, Teams, and Coaching applications.")

    Enable Workforce Optimization for Field Service and configure settings to use the Scheduling, Teams, and Coaching applications.
11. (Optional) [Configuring denormalized tables in Field Service Management](https://servicenow-prod.fluidtopics.net/C39kYTHMDi9ufozlZic0gg "Denormalized databases collapse information stored in multiple tables into a single table. This collapsing of relevant data improves Field Service Management load time.")

    Denormalized databases are enabled by default, they collapse information stored in multiple tables into a single table. This collapsing of relevant data improves Field Service Management load time.
{#setting-up-workforce__cf-config-parent-tasks-ol}