---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Predictive Intelligence for Field Service Management

# Configuring Predictive Intelligence for Field Service Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Predictive Intelligence solution definitions helps assisting agents with various
tasks.

Predictive Intelligence for Field Service Management provides solution definitions for work orders. These solution definitions recommend similar work orders, knowledge articles, or part requirements based on the text entered in the
Short description field. For more information about solution definitions and their types, see [Predictive Intelligence](https://www.servicenow.com/docs/access?context=predictive-intelligence&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

[Activate Predictive Intelligence for Field Service Management](https://servicenow-prod.fluidtopics.net/IB4Ks~jfyjNBNw82q15ShA "You can activate the Predictive Intelligence for Field Service plugin (com.snc.fsm_ml) for Field Service Management if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.")

[Predictive Intelligence for defining work order solutions](https://servicenow-prod.fluidtopics.net/1XvOVApqlLiDFGpmtz6FvA "Use your instance records to build solutions to Field Service Management issues.")

[Example: Suggest similar part requirements for work order tasks](https://servicenow-prod.fluidtopics.net/sLFqovb7mcZqI41wm~l3Pg#example-train-similarity-solution "This example provides a use case of a medical equipment maintenance manager updating and training a similarity definition solution in the Field Service Management application to suggest the similar part requirements for a work order task.")