---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Activate

# Activate Schedule Optimization {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Activate the Schedule Optimization plugin (com.snc_schedule_optimization) for Field Service Management with the administrator role.{#schedule-optimization-engine-plugin__schedule-optimization-engine-plugin-info}

## Vorbereitungen

Role required: admin

* Schedule Optimization requires a separate subscription from the rest of the ServiceNow AI Platform.

  To purchase a subscription, contact your ServiceNow account manager. When you purchase a subscription, certain
  plugins are activated automatically. If a plugin doesn't appear in the instance, submit a
  request via the Now Support Service Catalog.
* Schedule Optimization requires the following plugins. Ensure that these plugins are activated before you install Schedule Optimization.

  Predictive Intelligence (com.glide.platform_ml)
  :   Provides various capabilities and solution types for training the system to predict, recommend, and drive data outcomes.

  Field Service Management (com.snc.work_management)
  :   Adds a number of plugins related to agent scheduling and work order task management.

  Map Integrations for Field Service (com.snc.app_fsm_map_integr)
  :   Performs intelligent travel time estimates to allocate work order tasks to agents, taking into account both the agent's location and the task's
      location.

{#schedule-optimization-engine-plugin__ul_s4m_ptd_3rb}

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

The following items are installed with Schedule Optimization:
{#schedule-optimization-engine-plugin__table_dfc_45z_fyb__entry__2}

| Table | Description |
|-|-|
| Optimization Scope snc_schedule_optim_optimization_scope | Defines the qualifiers (groups or territories), tasks, and policies to be used during optimization |
| Scope Qualifier snc_schedule_optim_scope_m2m_qualifier | Relates a group or territory to a scope |
| Optimization Batch snc_schedule_optim_batch | Defines the optimization schedule for one or more scope |
| Optimization Feature snc_schedule_optim_optimization_constraints | Defines the objectives and constraints to be used in optimization policies Hinweis: table is read only |
| Policies snc_schedule_optim_policy | Container record for objectives and constraints that are used for optimization |
| Policy Configurations snc_schedule_optim_policy_configuration | A related list is table used to add objectives and constraints to a policy |
| Scheduling Attribute Configuration snc_schedule_optim_sched_attr_config | Defines common optimization settings to be used by intraday configurations or optimization batches and scopes |
| Intraday Configuration snc_schedule_optim_intraday_config | Defines the default scheduling attribute configuration, the default processing window and flow for intraday optimization |
| Intraday Qualifier snc_schedule_optim_intraday_m2m_qualifier | Relates a group or territory to an intraday configuration |
| Intraday Attribute Override snc_schedule_optim_intraday_m2m_sched_attr_config | Overrides the default scheduling attribute configuration or default processing window for a particular group or territory |
| Intraday Job Qualifier wm_intraday_job_m2m_qualifier | Relates a group or territory to an intraday job |
| On-Demand Optimization Applicable Policies snc_schedule_optim_attr_m2m_policy | Defines the alternate policies eligible for an on-demand optimization run for a particular scheduling attribute configuration |
[Tabelle : 1. Tables installed]

{#schedule-optimization-engine-plugin__table_dfc_45z_fyb}

For more information, see [Configuring Schedule Optimization](https://servicenow-prod.fluidtopics.net/Lse06kr~PSQhiupGmuohew "Schedule Optimization enables you to optimize task scheduling, auto-assign tasks, and adapt to changing conditions. By applying policies, you can create the best possible schedule that maximizes task assignment and minimizes travel time.").

## Prozedur

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#schedule-optimization-engine-plugin__find-plugins-cmd}
2. Find the Schedule Optimization plugin (com.snc_schedule_optimization) using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#schedule-optimization-engine-plugin__p_cb1_nfg_h1c}
3. Select Install to start the installation process.  
   Hinweis:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/bundle/australia-platform-administration/page/administer/plugins/task/find-components.html).
{#schedule-optimization-engine-plugin__steps_zrt_xjz_bwb}

## Nächste Maßnahme

[Create a policy for Schedule Optimization](https://servicenow-prod.fluidtopics.net/S9DC2X_J1HoYVFRfBXRlGQ "Create policies to promote factors like the travel time and an agent's availability. Policies determine how to optimize an agent’s schedule based on defined objectives or constraints.")