---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# View work order details from an incident record

# View work order details from the incident record using the CSM Configurable Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

View or track the progress of work order in the associated incident record from CSM Configurable Workspace.

## Vorbereitungen

Enable the activity function using the
IncidentWorkOrderIntegration extension point. For more
information, see [Using extension point for incident management](https://servicenow-prod.fluidtopics.net/YxqLZAxFN3vCcHiHtQwQsw "Extension points enable you to extend the functionality of an application and integrate customizations without altering the application code. Extension points are stored in the Extension Point [sys_extension_point] table.").

Role required: itil, wm_admin, and sn_change_read

## Warum und wann dieser Vorgang ausgeführt wird

ITIL agents can view the progress of a work order directly from a related incident record. The incident record tracking is updated whenever the following updates are made to the work order or related work order tasks:

* Work notes added to the task
* State of the task updated
{#view-wo-deatils-from-incident__ul_syr_bd1_tqb}

## Prozedur

1. Log in to CSM Configurable Workspace.
2. Click the List icon (![List icon]()).
3. In the Lists panel, navigate to IncidentAll
4. Open a incident record for which you want to track the progress.
5. Click the Details related list.
6. View the work order progress in the Activity section.
{#view-wo-deatils-from-incident__steps_yp1_xfr_5qb}