---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Confirmation

# Confirm Assignment pop-up window {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 30. Juni 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

When using the dynamic scheduling feature, the Confirm Assignment pop-up window
displays the task assignment recommendations.  
When a dispatcher selects multiple tasks for assignment and clicks Auto Assign, the results of the task assignment process are displayed in the Confirm Assignment pop-up window. Information about the selected tasks, including the Short Description, Scheduled Start, and Estimated End, is displayed in the following categories. {#dynamic-sched-confirm-assignment__table_a14_5ww_vy__entry__2}

| Category | Definition |
|-|-|
| Assigned | Dynamic scheduling is able to find a suitable agent and recommends the task for assignment. |
| Unassigned | Dynamic scheduling is not able to find a suitable agent and the task remains unassigned. |
| Reassigned | Tasks that were previously assigned and have been reassigned to a different agent or time slot to allow for the assignment of the selected tasks. |
| Not Assigned | Tasks that were previously assigned, have been unassigned to allow for the assignment of the selected tasks, and have not yet been reassigned. Selected tasks that do not match the task filter also appear in the Not Assigned category. |
[Tabelle : 1. Dynamic scheduling task states]

{#dynamic-sched-confirm-assignment__table_a14_5ww_vy}

The information icon next to each task displays additional information about the task in a tool
tip, such as required skills and parts. For unassigned and reassigned tasks, this information
also includes the previous agent and schedule start time.

If more tasks are selected than dynamic scheduling can handle, the pop-up window displays a
message to reduce the number of tasks.

If there has been an update to any of the selected tasks, an informational message notifies the
dispatcher to run the recommendations again.

Clicking Save confirms the task assignment recommendations listed in the
Confirm Assignment pop-up window.

## Task assignment debug log

System administrators can also view task assignment debug logs in the Confirm Assignment
pop-up window by enabling the com.snc.dynamic.scheduling.showlogs system
property. This information is displayed below each task in the pop-up window. Collapse or expand
the debug log by clicking on the task.