---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Activate

# Activate required Virtual Agent conversation topics for Field Service Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Activate Virtual Agent for Field Service Management to start
chatting with the virtual agent.

## Vorbereitungen

Role required: admin, virtual_agent_admin

As the administrator or Virtual Agent admin, enable chatbot
conversations by enabling the following
plugins:

* Glide Virtual Agent plugin (com.glide.cs.chatbot).
* Field Service Virtual Agent Conversations plugin (com.sn_csm.virtualagent).
{#activate-va-conversation-fsm__ul_m13_spk_1nb}

## Warum und wann dieser Vorgang ausgeführt wird

The base system provides the following predefined virtual agent topics (chatbot conversations). To enable chatbot conversations, you must publish these topics:

My Upcoming Tasks
:   Field service agents can search for upcoming work order tasks. The agent
    can check and update the status of existing tasks.

Show Nearby Tasks
:   Field service agents can search for work order tasks that are a short
    distance away from the agent's current location. The agents can assign
    themselves to those tasks.

Debrief Tasks

:   Field service agents can get information about the work order tasks that are in progress. The agents can take appropriate actions, such as entering time spent working on the task, logging incidentals, closing tasks, and creating follow-on tasks.You can configure the sn_fsm_va.days_in_past_to_debrief_task system
    property to get information about the work in progress tasks for
    n number of previous days. For more information
    see, [Install Field Service Virtual Agent Conversations](https://servicenow-prod.fluidtopics.net/3bImsFVzaGMmH3sYnkvnNg "You can install the Field Service Virtual Agent Conversations application (com.sn_fsm.virtualagent) if you have the admin role. The application includes conversation topics and installs related ServiceNow Store applications and plugins if they are not already installed.").

Hinweis:  
If you want to customize the predefined topics provided in the base system, duplicate the topic and then modify it. For more information, see [Virtual Agent
Designer](https://www.servicenow.com/docs/access?context=conversation-designer-virtual-agent&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).

## Prozedur

1. Navigate to AllConversational InterfacesVirtual AgentDesignerTopics.
2. Click one of the required topics to open it.
3. To use the topic, click Publish.
4. Repeat this procedure for the other required topics, as many times as needed.