---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Scheduling Health dashboard

# Scheduling Health dashboard {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 Minuten Lesedauer

Use this dashboard to view technician metrics, task metrics, and Schedule Optimization configuration details.  

## Required ServiceNow AI Platform roles {#scheduling-health-dashboard__section_asj_vv3_qbc}

* The wm_basic role is needed to view the dashboard Overview tab.
* The schedule_optimization_planner or schedule_optimization_user is needed to view the Schedule Optimization tab.
{#scheduling-health-dashboard__ul_bsj_vv3_qbc}

## Access the Scheduling Health dashboard {#scheduling-health-dashboard__section_csj_vv3_qbc}

To open the dashboard, navigate to:

* AllField ServiceAdministrationHealth Check
* AllSchedule OptimizationAdministrationHealth Check
{#scheduling-health-dashboard__ul_bqc_bxr_mpb}

## Use cases {#scheduling-health-dashboard__section_dsj_vv3_qbc}

For examples of how different people in your organization would use this dashboard, see these use cases.{#scheduling-health-dashboard__table_esj_vv3_qbc__entry__2}

| User | Dashboard use |
|-|-|
| Dispatcher | Identifies factors that prevent a work order task from being assigned. Select any area of the chart to see corresponding records. |
| Admin | Admins have the capabilities of a dispatcher and can update the information that is missing from the record. Select any area of the chart to see corresponding records. |
[ ]

{#scheduling-health-dashboard__table_esj_vv3_qbc}

## Overview Data Visualizations {#scheduling-health-dashboard__section_isj_vv3_qbc}

{#scheduling-health-dashboard__table_jsj_vv3_qbc__entry__4}

| Title | Type | Source table | Description |
|-|-|-|-|
| Technicians without work schedule | Single Score | sys_user | The number of technicians who don't have a work schedule. |
| Technicians without location | Single Score | sys_user | The number of technicians whose user record doesn't have a location. |
| Technicians without location coordinates | Single Score | sys_user | The number of technicians whose user record doesn't have latitude and longitude. |
| Technicians without skills | Single Score | sys_user | The number of technicians with no skill assignments. |
| Technicians with invalid skills | Single Score | sys_user | The number of technicians with one or more empty skill assignments. |
| Technicians without parts | Single Score | sys_user | The number of technicians with no parts in their personal stockroom. |
| Technicians without time zone | Single Score | sys_user | The number of technicians who don't have a time zone set on their user record. |
| Technicians with invalid location coordinates | Single Score | sys_user | The number of technicians with invalid latitude and longitude values. For example, coordinates with more than one decimal point. |
[Tabelle : 1. Technician metrics]

{#scheduling-health-dashboard__table_jsj_vv3_qbc} {#scheduling-health-dashboard__table_rbd_dkm_ydc__entry__4}

| Title | Type | Source table | Description |
|-|-|-|-|
| Tasks without duration | Single Score | wm_task | The number of tasks that don't have a duration. |
| Tasks without location | Single Score | wm_task | The number of tasks that don't have a location. |
| Tasks without location coordinates | Single Score | wm_task | The number of tasks that don't have latitude and longitude. |
| Tasks without optimization value | Single Score | wm_task | The number of tasks that don't have an optimization value. |
| Tasks without skills | Single Score | task_m2m_skill | The number of tasks with no skill requirements. |
| Tasks without parts | Single Score | wm_task | The number of tasks with no part requirements. |
| Tasks without technician preferences | Single Score | wm_task | The number of tasks that don't have technician preferences. |
| Tasks without location time zone | Single Score | wm_task | The number of tasks that don't have a time zone set. |
| Tasks with scheduled start in the past | Single Score | wm_task | The number of tasks whose scheduled start time is at least one day in the past. |
| Tasks with window end in the past | Single Score | wm_task | Tasks with the window end that was at least one minute ago. |
| On route tasks without actual travel start | Single Score | wm_task | The number of tasks that have been accepted and the agent is on route, but no travel start time is set. |
| On-site tasks without on-site arrival | Single Score | wm_task | The number of tasks that have been accepted and the agent has arrived, but no on‑site arrival time is set. |
| Tasks with invalid skills | Single Score | cmn_skills | The number of tasks with assigned skills that don't exist in the cmn_skills table. |
[Tabelle : 2. Task metrics]

{#scheduling-health-dashboard__table_rbd_dkm_ydc}

## Schedule Optimization Data Visualizations {#scheduling-health-dashboard__section_ecv_mfp_sbc}

{#scheduling-health-dashboard__table_fcv_mfp_sbc__entry__4}

| Title | Type | Source table | Description |
|-|-|-|-|
| Total number of technicians | Single Score | sys_user | The number of technicians who will be included in the next optimization run. |
| Total number of tasks | Single Score | wm_task | The number of tasks that will be included in the next optimization run. |
| Next optimization run time | Date/Time |   | The date and time of the next scheduled optimization run. |
[ ]

{#scheduling-health-dashboard__table_fcv_mfp_sbc}

## Filters {#scheduling-health-dashboard__section_ksj_vv3_qbc}

The Type filter contains two choices, batch and intraday. Your selection outputs one of the following subsequent filters.{#scheduling-health-dashboard__table_lsj_vv3_qbc__entry__3}

| Name | Type | Description |
|-|-|-|
| Batch | Single select | Generate a report based on the selected batch configuration. |
| Intraday configuration | Single select | Generate a report based on the selected intraday configuration. |
[ ]

{#scheduling-health-dashboard__table_lsj_vv3_qbc}