---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Set up the value for agents being considered early or late

# Change the value for agents being considered early or late {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Change the value that determines whether an agent is early or late.

## Vorbereitungen

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

By default, agents are considered early or late if they're 30% early or late from the specified time. For example, if an agent is 18 minutes late to a one-hour task would be 30% late. You can change this percentage value. You
can also switch from using a percentage to using minutes.  
Warnung:  
Don't change any values related to the conditions or check types. Doing so will break the flows.

## Prozedur

1. Navigate to AllProcess AutomationFlow Designer.
2. Select the Work order task progressed flow.
3. Set the value to minutes by entering a minutes value and setting the percentage value to 0.
4. Set a different percentage by changing the percentage value.  
   Hinweis:  
   Percentage is prioritized over minutes. If the percentage fields have a value other than 0, then percentage is used as the value even if a minutes value has been set.
5. Select Save.