---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Smart Assessment Questionnaires

# Smart Assessment Questionnaires {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Smart assessment questionnaires enable field service technicians to capture accurate and task-critical information during work execution.

The questionnaires are designed to automate, standardize, and enforce structured data collection and validation for work orders and work order tasks.

* Smart assessment questionnaires are used to collect task-specific information such as safety checks, inspection details, compliance confirmations, and work completion checklists from field service agents. Additionally, these questionnaires can be configured as mandatory, ensuring a work order or work order task is not closed until all its relevant details are captured by the agent.
* The questionnaires help in verifying if the field service agent has completed all the required steps and complied with organizational, safety, and regulatory requirements of the work order.
* Agents can complete assessments online or offline while executing tasks in fields, ensuring data is captured at the point of work.
* Smart assessment questionnaires use reusable templates that standardize the process of collecting information across different work order tasks, task types, and operational domains.
{#smart-assessment-questionnaire__ul_l4n_jnn_g3c}
**Zugehörige Konzepte**   

* [Configuring Smart Assessment questionnaires for Now Mobile Agent](https://servicenow-prod.fluidtopics.net/JTkHTZShUft_ZS10XuEnlQ "Smart Assessment enables users with the administrator role to create smart assessment templates and associate them with work order tasks.")