---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Customer self service

# Customer self service {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Empower customers to manage their own information and updates. Enhance convenience and transparency by enabling customers to easily track the status of their work orders, view agent locations, and provide feedback, leading to a
more efficient service experience.

## Using overview {#customer-self-service__section_sqs_bgp_5fc}

Customer self service includes the following.

[Customer or Consumer Service Portal](https://servicenow-prod.fluidtopics.net/tIp1LG8uUUuaQ8KRflNxvg "Use Field Service Management Customer Experience to send notifications to your customers through email and SMS, such as status of their work order tasks, agent's current location, and provide agent feedback.")

The Customer or Consumer Service Portal sends notifications to your customers through email and SMS, such as status of their work order tasks, agent's current location, and provide agent feedback.