---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Execute from the agent map

# Execute a task from the agent map {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

As an agent, you can accept or reject tasks assigned to you using features in the
agent task map, or take on unassigned tasks near you if your schedule permits.

## Vorbereitungen

The Service Management Geolocation plugin (com.snc.service_management.geolocation)
must be enabled and the Google Maps Platform key must be entered into the
appropriate [Google Maps
property](https://www.servicenow.com/docs/access?context=set-up-google-maps-api&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).

Role required: wm_agent

## Warum und wann dieser Vorgang ausgeführt wird

You can optimize task routes in the map to have the system determine the most
efficient route. Initial routing shows the sequence established when the dispatcher
assigned the tasks. Route optimization uses your location information and creates an
ideal schedule based on variables such as location, task duration, travel time, or
any [task
windows](https://servicenow-prod.fluidtopics.net/Cv19XmhKuBsa9ySeSe0Z7w "Create a work order task from a work order."). The agent map, which displays color-coded icons for the tasks
and your current location, is updated as you complete each task.

## Prozedur

Navigate to Field ServiceAgentMy Map.  
Tasks that are in one of these states are visible on the map:  
* Assigned
* Accepted
* Pending Dispatch
* Work in Progress
{#t_ExecuteATaskFromTheAgentMap__ul_ijw_p35_kfb}