---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Field Service Territory Performance Analytics dashboard

# Field Service Territory Performance Analytics dashboard {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Use this dashboard to view and analyze performance analytics such as open work order tasks, agent utilization on work order tasks, and average travel time across territories.  

## Required ServiceNow AI Platform roles {#territory-planning-dashboard__section_upb_qj4_2fb}

The wm_admin role is needed to manage work orders.

## Access the Field Service Territory Performance Analytics dashboard {#territory-planning-dashboard__section_m55_rcl_hsb}

To open the dashboard, navigate to Workspaces
\> Platform Analytics Workspace
\> Dashboards
\> Field Service Territory Performance Analytics.

## Use cases {#territory-planning-dashboard__section_amw_cqt_rlb}

For examples of how different people in your organization would use this dashboard, see the following use cases.{#territory-planning-dashboard__table_ov2_tj4_2fb__entry__2}

| User | Dashboard use |
|-|-|
| FSM Territory Planner | Can create new territories and see how the territories are being used for better allocation of field service resources and take actions based on the data shown. |
| FSM Territory Manager | Can manage territories, create new child territories and see how the territories are being used for better allocation of field service resources and take actions based on the data shown. |
[Tabelle : 1. Examples of how the Field Service territory performance analytics dashboard is used]

{#territory-planning-dashboard__table_ov2_tj4_2fb}

## Data visualizations {#territory-planning-dashboard__section_t5q_fl4_2fb}

{#territory-planning-dashboard__table_xvt_hl4_2fb__entry__4}

| Title | Type | Source table | Description |
|-|-|-|-|
| Open Work Order Tasks | Single Score ![]() | \[wm_task\] | Number of open work order tasks. |
| Mean Time to resolve work order tasks | Single Score ![]() | \[wm_task\] | Average Closing time of work. |
| % Productive time for Work Order Tasks | Single Score ![]() | \[wm_task\] | Number of hours agents spent working on the tasks in the last 60 days. |
| % Agent utilization for work order tasks | Single Score ![]() | \[wm_task\] | Number of agents assigned to work on the tasks in the last 60 days. |
| Average Travel Time for Work order tasks order tasks shown territory wise | Single Score ![]() | \[wm_task\] | Average Travel time for work order tasks shown territory wise. |
| Total WOT per Territory | Single Score ![]() | \[wm_task\] | Number of Work Order Tasks per territory. |
[Tabelle : 2. Territory performance analytics visualization options]

{#territory-planning-dashboard__table_xvt_hl4_2fb}

## Filters {#territory-planning-dashboard__section_d4b_ys1_g4b}

{#territory-planning-dashboard__table_lm5_zs1_g4b__entry__4}

| Name | Filter type | UI control type | Description |
|-|-|-|-|
| Territory | Reference | Multi select Input | Filter the report results based on a selected territory. |
| Date | Date | Single select date | Filter the report based on the selected date. |
[Tabelle : 3. Territory performance analytics report filter options]

{#territory-planning-dashboard__table_lm5_zs1_g4b}