---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Change agent's time worked

# Change the time that an agent worked on a crew task {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Update the time that an agent spent on a crew task if they spent more or less time on the task than the rest of the crew.

## Vorbereitungen

Role required: wm_admin, wm_manager, wm_dispatcher, wm_crew_moderator.

## Warum und wann dieser Vorgang ausgeführt wird

When you edit the Actual work start or Actual work end values, the Work duration and Actual work duration update for the agent.

## Prozedur

1. Navigate to AllField ServiceManagerWork Order Tasks.
2. Select the complete work order task for which you want to change an agents time.
3. In the Task Assignees tab, select the Resource type on the name of the agent you want to edit the time worked for.
4. Update the Actual work start or Actual work end.
5. Select Update.