---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Add constraints to a policy

# Add constraints to a policy {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Constraints are requirements for the tasks that Schedule Optimization
are assigned to agents.

## Vorbereitungen

Role required: wm_admin

## Warum und wann dieser Vorgang ausgeführt wird

Constraints are added to policies and determine the criteria that need to be met for an assignment group to be assigned a task. For a list of the constraints, see [Objectives and constraints used with Schedule Optimization](https://servicenow-prod.fluidtopics.net/n7AQ3LRXXwJpAGlU5xyzsQ "Objectives and constraints are optimization features that determine how tasks are assigned to agents in Schedule Optimization.").

Constraints are mandatory and tasks won't be assigned if the assignment group doesn't fit the constraint. They define the 'must-haves' for agents to even be considered for a task. Constraints are mandatory conditions embedded in
policies. If an assignment group fails to meet a constraint, they're out of the running for that task. For example, if "Enable Mandatory Skills" is activated, only assignment groups with agents possessing the required skills
will be considered for task assignments.

## Prozedur

1. Navigate to AllSchedule OptimizationAdministrationPolicies.
2. Select the policy.
3. Select the Constraint tab.
4. Select New.
5. In the Optimization Features field, select the Lookup icon (![Lookup icon.]()) and select the constraint to add.
6. Select Submit.