Suspend and resume SLA timing from a work order task

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Pause and resume the timing on a work order SLA from a work order task.

    Vorbereitungen

    Role required: wm_admin, wm_qualifier, wm_dispatcher, wm_agent, or a combination role

    Warum und wann dieser Vorgang ausgeführt wird

    This is useful for agents because it enables them to suspend the timing on the parent work order if they’re waiting for information or for others to perform actions.

    Prozedur

    1. Navigate to a work order task with an SLA using the path visible to your role:
      • Field Service > Work Order > Work Order Tasks with SLAs
      • Field Service > Work Order > My Work Order Tasks
      • Field Service > Work Order > Assigned to me
    2. Select an active work order task.
    3. Add a work note explaining why you’re suspending the work order.
    4. Under Related Links, select Suspend Work Order.

      The system sets the Stage of the SLA to Paused.

    5. Select Resume Work Order to restart the SLA.

      The system resets the SLA to its previous stage.