---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Create a scheduling attribute

# Create a scheduling attribute for Schedule Optimization {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create the scheduling attributes to specify which tasks to optimize and define the rules to perform the optimization.

## Vorbereitungen

Role required: wm_admin
[Configuring Schedule Optimization](https://servicenow-prod.fluidtopics.net/Lse06kr~PSQhiupGmuohew "Schedule Optimization enables you to optimize task scheduling, auto-assign tasks, and adapt to changing conditions. By applying policies, you can create the best possible schedule that maximizes task assignment and minimizes travel time.") must be set up.

## Warum und wann dieser Vorgang ausgeführt wird

## Prozedur

1. Navigate to AllSchedule OptimizationAdministrationScheduling Attributes.
2. Select New.
3. On the form, fill in the fields.
   1. Provide a name.
   2. Select the default policy.
   3. Select a primary travel estimate configuration.
   4. **Wahlweise:** Select a secondary travel estimate provider.  
      If you do not set up a secondary travel estimate provider and your primary configuration is unavailable, optimization will use the default straight-line configuration. For more information, see [Setting up a travel estimate provider](https://servicenow-prod.fluidtopics.net/3w~Ix0hGUpz5Ia_8UJTIJA "Set up a travel estimate provider in Schedule Optimization for each of your technician groups to streamline and enhance the travel planning process.").
   {#configure-scheduling-attributes__substeps_sf1_wnx_pyb}
4. Select Submit.
5. Select the record you just created.
6. In the Work Type Task Filters tab, select New to choose the task conditions to be considered when optimization runs.
   1. Provide a name for the task filter.
   2. Select or create a Work configuration.
   3. Use the Optimization Targets tab add one or more filter condition.
   4. Select Submit.  
      Hinweis:  
      The Optimization Restricted tab will be displayed after the task filter record is created. This read-only field shows the conditions of work order tasks that are excluded from the optimization run.
   {#configure-scheduling-attributes__substeps_y13_5sc_fbc}
7. **Wahlweise:** Enable dispatchers to run optimization for a group or territory from Dispatcher Workspace by adding a policy to the On-demand applicable policies related list.  
   Hinweis:  
   Dispatcher can manually trigger optimization to run for different policies at any time. For example, adding a policy that allows overtime will enable dispatchers to run optimization if agents are running behind schedule.
   1. In the On-demand applicable policies related list, select Edit.
   2. Add a policy.
   3. Select Submit.
   {#configure-scheduling-attributes__substeps_hnh_v3l_d1c}
8. Select Update.

## Nächste Maßnahme

[Create a batch for Schedule Optimization](https://servicenow-prod.fluidtopics.net/h_TuygPKzIBScwybD3p2Zg#create-an-optimization-batch "Create an optimization batch to determine the interval at which optimization should run. Set the start date, batch start time and end time, and run frequency for the related scope.")