---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Preferred technicians for tasks

# Configure the policy to assign preferred technicians to tasks {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Add optimization features to the policy, enabling dispatchers to assign preferred Field Service agents to specific work order tasks, ensuring the right technician handles each task efficiently. Additionally, dispatchers can exclude agents who are not well-suited for certain tasks.

## Vorbereitungen

Role required: wm_admin

## Warum und wann dieser Vorgang ausgeführt wird

Dispatchers have the ability to designate preferred, secondary, or excluded technicians on the work order task record. To activate this capability, an admin must incorporate specific optimization features into the policy.

## Prozedur

1. Navigate to AllSchedule OptimizationAdministrationPolicies.
2. Select the policy.
3. Select the Objective or Constraint tab.
4. Select New.
5. In the Optimization Features field, select the Lookup icon (![Lookup icon.]()) and add the following objectives and constraints:

1. Maximize preferred agent assignment
2. Enable assignments only with preferred or secondary agents
3. Block excluded agents from assignment

6. Select Submit.