--- sourceDocument: Australia Field Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management Release : - australia ft:locale : - de-DE ft:publication_title : - Australia Field Service Management ft:clusterId : - fsm bundleId : - fsm workflow : - Customer and Industry --- # Configure Appointment Booking # Configure Appointment Booking {#ariaid-title1} * Freigeben Version: Australia * * Aktualisiert 12. März 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer Set up appointment booking to allow customers and service providers to schedule and manage service appointments efficiently. The steps to configure Appointment Booking are: 1. [Activate Appointment Booking](https://servicenow-prod.fluidtopics.net/61JcCheK4ZBzawAK~uMVKg "Activate the Appointment Booking feature by installing the required plugins.") Activate the Appointment Booking feature by installing the required plugins. 2. [Domain Separation and Appointment Booking](https://servicenow-prod.fluidtopics.net/XQdQIYhBsR1zg~o3ifDiIQ "Domain separation is supported for Appointment Booking. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.") Learn about Demain Separation and Appointment Booking. 3. [Enable or disable appointment booking](https://servicenow-prod.fluidtopics.net/w4aYKRxkdwzdYcdzzhFsyw "Turn the Appointment Booking feature on or off for an application and its individual services.") Enable or disable the appointment booking feature for an application as well as for services within the application that are provided to customers. 4. [Create or modify an application configuration for Appointment Booking](https://servicenow-prod.fluidtopics.net/jWlyq0OpvCpsZsDDsWQnSQ "Set up an application configuration to manage appointment booking settings across all services within your application. You can either create a new configuration or modify an existing one provided by Field Service Management.") Create or modify an appointment booking configuration for an application. The information stored in this configuration applies to all the services within that application. 5. [Configure variables in a record producer for appointment booking](https://servicenow-prod.fluidtopics.net/T~U3hEg_D8yZMg~0KfRPTA "Create specific variables in a Service Catalog record producer to capture essential details such as location and contact information when users book appointments.") Create variables for the catalog item attributes within the appointment booking service configuration. Configuring distinct variables for location and user contact, enables you to specify both the location and contact details when booking an appointment on the calendar. 6. [Configure an appointment booking record producer](https://servicenow-prod.fluidtopics.net/SeYUYBPay7HOIBSeG9P6gA "Configure an appointment booking record producer and enable the appointment booking variable set to display the correct fields in that record producer.") Configure an appointment booking record producer and enable the appointment booking variable set to display the correct fields in that record producer. 7. [Create a business rule to automatically generate appointment records from catalog item variables](https://servicenow-prod.fluidtopics.net/46p_LMB0J9V7yz6Y_NrVXA "Automatically generate appointment records from catalog item variables using a business rule. Creating this automation ensures the appointment details provided by users through the Service Catalog appear on the appointment calendar.") Create a before insert business rule on the service table to automatically add a variable for service catalog in the appointment booking table. This ensures that the variable record is visible on the appointment calendar for users when booking an appointment. 8. [Create or modify service configuration for Appointment Booking](https://servicenow-prod.fluidtopics.net/lOYF~0jbZggSETaoW9_AkQ "Service-level appointment booking enables customers to easily schedule specific services like installation, AC repair, or configuring printers, by customizing appointment availability, lead times, notifications, and booking rules.") Create or modify an appointment booking configuration for a service within an application that is provided to customers. 9. (Optional) [Create service configuration rules for a service configuration](https://servicenow-prod.fluidtopics.net/QIMWtei5lTxryc5EoUO1_w "Configure appointment booking rules for a service configuration, for example, Point-of-Sale-Installation, to enable varying duration of appointments for this service.") Configure appointment booking rules for a service configuration, for example, Point-of-Sale-Installation, to enable varying duration of appointments for this service. 10. [Create appointment booking advanced configuration](https://servicenow-prod.fluidtopics.net/sHGOw03DJVS1tgyYnv5nRw "Create advanced appointment schedules to offer customers specific time slots—like Morning, Afternoon, and Evening—for scheduling appointments. Advanced schedules let you customize availability to meet unique business needs.") 11. (Optional) [Enable or disable seismic appointment booking calendar](https://servicenow-prod.fluidtopics.net/g~MEq8KNaNl9MtC30Y5m~w "Use the seismic appointment booking calendar across all user interfaces to ensure a consistent and seamless scheduling experience.") Use the seismic appointment booking calendar across all user interfaces to ensure a consistent and seamless scheduling experience. 12. (Optional) [Enable and configure appointment slot recommendation](https://servicenow-prod.fluidtopics.net/ozJdDreqErIMF1yzHZw0~w "Appointment Booking slot recommendation rules assist in identifying the optimal appointment times for customers. These recommended slots enable customers to efficiently choose the most suitable available appointment times.") Appointment Booking slot recommendation rules assist in identifying the optimal appointment times for customers. These recommended slots enable customers to efficiently choose the most suitable available appointment times. 13. (Optional) [Set the starting day of the week on the appointment booking calendar](https://servicenow-prod.fluidtopics.net/P9QD7cnNID7saHyq5y_VgA "Customize the starting day of the week on your appointment booking calendar to match your organization's scheduling preferences. By default, the calendar week starts on Sunday, but you can easily set it to any day (e.g., Monday) or revert it if needed.") {#configure-appointment-booking__ol_s24_qjt_m3c}