---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Reassign a task to another agent

# Reassign a task to another agent {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Managers can quickly reassign work order tasks to another agent in case the original agent is running behind on other work order tasks.

## Vorbereitungen

Role required: wm_manager, sn_fsm_tp.fsm_territory_resource_manager

## Prozedur

1. Open Field Service Manager Mobile and tap Teams.
2. Tap the assignment group or territory that the agent you want to reassign a task to is part of.
3. Tap the clipboard icon (![clipboard]()) next to the agent that you want to reassign a task from.
4. Tap the task that you want to reassign.
5. Tap Reassign.
6. Tap the agent that you want to reassign the task to.  
   Hinweis:  
   Available shows beneath agents who have availability to complete this task. Agent availability is determined by Dynamic Scheduling.
7. Tap Submit.