---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Configure territory view

# Configure territory view to allow users to see other members' schedules {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Allow users to switch between viewing assignment groups and territories within Workforce.

## Vorbereitungen

An administrator must [Configure Field Service Territory Planning](https://servicenow-prod.fluidtopics.net/OTUSHAxY9E2ILDyRjA0FUg "Field Service Territory Planning identifies the best matched territory for a work order task based on conditions that you set. You can then assign tasks to the individual agent or group best positioned to execute a service call based on the associated territories.").

Role required: wm_admin

## Warum und wann dieser Vorgang ausgeführt wird

Enable territory view by setting the technician visibility type to allow Workforce users to see other members' schedules in the territory view.

## Prozedur

1. Navigate to AllField ServiceTerritory PlanningTerritory.
2. Select the Technician visibility type field on the group record where you want to add territory visibility.  
   If you don't see the Type field, click the gear icon to configure the form and add this field.
3. Choose the visibility type.

   | To | Do This |
   | Make all members within the territory visible to each other. | Select Internal. |
   | Make all members in the territory visible to all other territories. | Select External. |
   |-|-|

   {#enable-territory-view__choicetable_oy4_345_52b}
4. Select Save.
**Zugehörige Konzepte**   

* [Configuring Field Service Territory Planning](https://servicenow-prod.fluidtopics.net/OTUSHAxY9E2ILDyRjA0FUg "Field Service Territory Planning identifies the best matched territory for a work order task based on conditions that you set. You can then assign tasks to the individual agent or group best positioned to execute a service call based on the associated territories.")
* [Managing agents and tasks from Workforce](https://servicenow-prod.fluidtopics.net/EAlQon2GpRCiusuD55nKJA "Workforce is a configurable application that provides a centralized location for managing schedules, events, and tasks. Users with the wm_basic role can access the team calendar, agent schedules, and map to stay organized and informed.")  
**Zugehörige Verweise**   

* [Workforce system properties](https://servicenow-prod.fluidtopics.net/HLIFXJKIfElvRUVsAqJpyw "Modify the Workforce configuration by setting system properties to enable visibility for both group and territory views.")