---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Execute work order tasks

# Execute work order tasks {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

After the dispatcher dispatches work order tasks, the ServiceNow system automatically sends the
tasks to the assigned agent's queue.

The agent has the option to accept or reject the work order task. If the agent accepts the
task, the task
state
automatically changes to Accepted. If the agent who accepts assignment of
a work order task does not yet have a personal stockroom, the system creates a personal stockroom
automatically with the name Personal stockroom - \<first and last name of agent\>. If the wm_agent role is ever removed from the user, the personal stockroom
is deleted.  
The examples in this page illustrate the use of tasks with work orders; however, tasks can be used with any [Service Management application](https://www.servicenow.com/docs/access?context=c_ServiceManagement&version=australia&pubname=australia-service-management-for-the-enterprise&ft:locale=en-US). The ServiceNow system provides an agent with these methods for managing work order tasks:

* [Agent task map](https://servicenow-prod.fluidtopics.net/LVDBeQ9Ah4OnwCocHNIRvQ "As an agent, you can accept or reject tasks assigned to you using features in the agent task map, or take on unassigned tasks near you if your schedule permits."): The agent task map displays an agent's location and the location of that agent's tasks for the day in a familiar Google Map. The agent map is available when the Service Management Geolocation plugin (com.snc.service_management.geolocation) is active. This map allows for the general scheduling of tasks and provides estimates of an agent's location. Precise agent locations and some automatic features are available when your organization purchases a [Google Maps API for
  Business](https://www.servicenow.com/docs/access?context=c_Geolocation&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) key and enters it into the system.
* [Task
  queue](https://servicenow-prod.fluidtopics.net/icc6vBzVdTp3RuLVHspq3g "If the agent task map is not used in your organization, you can manage assigned tasks from the task queue."): It the task map is not available, an agent can manage assigned tasks and their schedule directly from a queue accessed from the application navigator.
{#c_ExecuteWorkOrderTasks__ul_fy2_myw_pr}