---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Qualify WOTs in CSM Agent Workspace

# Qualify work order tasks in CSM
Agent Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Qualify work order tasks associated with a work order to dispatch them to agents who
can work on the task.

## Vorbereitungen

Role required: wm_qualifier and sn_customerservice_agent, or wm_qualifier and
sn_customerservice.consumer_agent

## Prozedur

1. Click the List icon (![List icon]())
2. Navigate to Work OrdersAwaiting Qualification
3. Select the work order that has the work order tasks you want to qualify.
4. To qualify a work order task:  
   1. Select the work order task.
   2. In the Dispatch group field, click the search icon, and select a dispatch group.
   3. Click Save.
   {#qualify-workorder-tasks-workspace__ol_clv_pww_53b}  
   The work order task moves to Pending Dispatch state. When all work order tasks related a work order are qualified the work order moves to Qualified state. For more information on qualifying work order tasks, see [Qualify work order
   tasks](https://servicenow-prod.fluidtopics.net/znFTblrxZpcUSt3jL3LkAQ "When a work order is assigned to you for qualification, review and qualify its tasks to ensure that they contain enough information for the groups that are dispatched to work on them. Qualifying work order tasks is required only when Field Service Management is configured for manual qualification.")