---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Customer or Consumer Service Portal

# Customer or Consumer Service Portal {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use Field Service Management Customer Experience to send notifications to your customers through email and SMS, such as status of their work order tasks, agent's current location, and provide agent feedback.
**Zugehörige Konzepte**   

* [Configuring Field Service Management Customer Experience](https://servicenow-prod.fluidtopics.net/SzGmv5v2CgXEOHtebOp~~Q#Configuring-cust-exp "Configure the Field Service Management Customer Experience application to enable sending notifications to your customers through email and SMS.")