---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Set up scheduling

# Setting up scheduling in Workforce Optimization for Field Service {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Setting up scheduling enables you to manage events using the team calendar. You can
create different types of event categories. Use scripted extension points to customize event
types.

Configuring schedule adherence properties enables you to calculate the adherence and
conformance of your agents so you can improve the operational efficiency of your
organization.

The threshold settings for adherence and conformance indicate how many minutes early or late an
agent can clock in or clock out to a scheduled work shift without being considered non-adherent.
For more information about the adherence and conformance properties introduced with the
Scheduling application, see [Workforce Optimization for Field Service components](https://servicenow-prod.fluidtopics.net/~sEjxwUdf7FC6XnGdLpjVg "Several types of components are installed with activation of the Workforce Optimization for Field Service (com.snc.app_fsm_wfo) plugin, including user roles, key performance indicators (KPIs), scheduled jobs, properties, and tables.").
**Zugehörige Konzepte**   

* [Scheduling in Workforce Optimization for Field Service](https://servicenow-prod.fluidtopics.net/SWBqZ0UdKSLfMR6kk1h6XA "Scheduling in Workforce Optimization for Field Service enables you to manage your workforce resources efficiently by planning and managing schedules, staffing, and shifts across your teams all from one location. You can also integrate with on-call scheduling and create shifts and schedule for on-call rotations.")