View details for a recorded Zoom and Microsoft Teams meetings initiated from the Now Agent mobile application by accessing the associated conference record for work order task.

Vorbereitungen

Role required: admin, wm_dispatcher, wm_manager, and wm_agent

Warum und wann dieser Vorgang ausgeführt wird

You can access recorded Zoom and Microsoft Teams meetings details from conference record of a particular work order task.

Prozedur

1. Navigate to All > Field Service Management > Work Order > All Work Order Tasks.
2. Open a work order task from the list.
3. Click the Conferences related list in the Work Order Task form.
4. Review the details from the Conference list.
   • To review the Zoom meeting details, open a Zoom recording.
   • To review the Microsoft Teams meeting details, open a Microsoft Teams recording.