Create a work order from a change request in the CSM Configurable Workspace

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Create a work order directly from the change request using the CSM Configurable Workspace.

    Vorbereitungen

    Roles required: itil, wm_admin, and sn_change_write

    Warum und wann dieser Vorgang ausgeführt wird

    A change request can accommodate only one work order at a time. You can create another work order for a change request only if an existing work order is canceled.

    Prozedur

    1. Log in to the CSM Configurable Workspace.
    2. Click the List icon (List icon.).
    3. In the Lists panel, navigate to Change > All
    4. Open the change request for which you want to create a work order.
    5. Click Create Work Order.

    Ergebnisse

    A work order is created successfully.