Configure the policy to enable dispatchers to prioritize work order tasks

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Incorporate optimization features into the policy to allow dispatchers to prioritize work orders, establishing the importance of each task.

    Vorbereitungen

    Role required: wm_admin

    Warum und wann dieser Vorgang ausgeführt wird

    By completing this task, you are allowing dispatchers to add importance to a work order task. You must incorporate three specific optimization features into the relevant policy: Maximize higher value task assignments, Minimize task time penalties (fixed), and Minimize task time penalties (hourly). This allows Schedule Optimization to take these values and penalties into account during processing.

    Prozedur

    1. Navigate to All > Schedule Optimization > Administration > Policies.
    2. Select the policy.
    3. Select the Objective or Constraint tab.
    4. Select New.
    5. In the Optimization Features field, select the Lookup icon (Lookup icon.) and add the following objectives and constraints:
    1. Maximize higher value task assignments
    2. Minimize task time penalties (fixed)
    3. Minimize task time penalties (hourly)
    1. Select Submit.