Add a default agent work schedule

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Add a default agent schedule so that agents have a schedule assigned to them if their work schedule expires.

    Vorbereitungen

    Role required: wm_dispatcher

    The Allow Dynamic Scheduling to only use work schedule/WFO system property must be enabled before adding a default agent work schedule. Contact your administrator to turn on the Allow Dynamic Scheduling to only use work schedule/WFO system property. For more information, see Dynamic scheduling system properties.

    Prozedur

    1. Navigate to All > Field Service > Dynamic Scheduling Administration > Configuration.
    2. Select Work OrderTask Dynamic Scheduling Config.
    3. Select the Lookup using list icon (lookup icon).
    4. Select a schedule.
    5. Select Update.