Mobile experience for Field Service Management
Manage your field service tasks from anywhere using the Field Service Management mobile application. When not connected to the internet, you can still plan, work on, and complete tasks. Your mobile device will sync with the information when it next connects.
The Field Service Management mobile application runs on the ServiceNow mobile platform.
Manage your tasks |
Prioritizing on ServiceNow Agent
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Manage assets |
Setting up inventory and asset management
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Optimize your schedule |
Find the quickest way to complete assigned jobs
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Manage tasks and technicians |
Field Service Manager Mobile
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Stay connected with the team |
Chat on ServiceNow Agent
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Find helpful information |
Knowledge articles on ServiceNow Agent
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When offline, you can still execute assigned tasks, manage assets, access your schedule, track the time stamp of updated tasks, and close work orders and work order tasks. The data for tasks performed offline is stored on your device and synchronized when the device goes online.
Watch this four-minute video for a demonstration of the ServiceNow Field Service mobile application for managing field service tasks.
Empower technicians with an optimized mobile application
From their supported smartphones and tablets, field service technicians can do various tasks, such as accept or reject tasks, track travel and work time, display tasks and parts using map views, and access their schedules. Questionnaires are available to collect and complete necessary task details, such as safety or work completion checklists. When assignments are complete, customers can acknowledge the work with a signature on the technician’s mobile device. Customers can also receive a work order summary by email.
The mobile app also supports offline mode, enabling technicians to work without internet connectivity.
Use and customize reports available with your application to get insights into task metrics, such as mean time for resolving work order tasks. Get real-time understanding of utilization, capacity, customers, locations requesting work, and other metrics using the dashboard. Managers can easily customize reports and dashboards to gain real-time insight into technician utilization and capacity. Managers can better understand customer and employee work requests and locations to identify improvement opportunities.
Empower managers with Field Service Manager Mobile
Field Service Manager Mobile gives Field Service managers the ability to manage their team, create work order tasks, view agents, and see SLAs from their mobile device. Field Service Manager Mobile empowers managers in the field to stay on top of their work without having to bring their laptop.