Create or modify Field Service Agent Efficiency criteria to evaluate agent efficiency and calculate the work duration for a work order task.

Vorbereitungen

Role required: wm_admin, wm_dispatcher

Prozedur

1. Navigate to All > Agent Efficiency > Agent Efficiency Criteria.
2. Create a new criterion or update an existing criterion.
   • To create a new criterion, select New.
   • To modify a criterion, select its name.
3. On the form, fill in or modify the fields.

   Tabelle : 1. Agent Efficiency criterion

   Field	Description
   Name	Name of theAgent Efficiency criterion.
   Task table	Table for which the criterion is created. This value should be Work Order Task [wm_Task].
   Active	Option to activate the criterion.

4. Select Submit.

Ergebnisse

The Agent Efficiency criterion is created or modifications saved.

Nächste Maßnahme

Create or modify an Agent Efficiency determination rule