Qualify work order tasks associated with a work order to dispatch them to agents who
can work on the task.
Vorbereitungen
Role required: wm_qualifier and sn_customerservice_agent, or wm_qualifier and
sn_customerservice.consumer_agent
Prozedur
-
Click the List icon (
)
-
Navigate to
-
Select the work order that has the work order tasks you want to qualify.
-
To qualify a work order task:
- Select the work order task.
- In the Dispatch group field, click the search
icon, and select a dispatch group.
- Click Save.
The work order task moves to
Pending Dispatch
state. When all work order tasks related a work order are qualified the work
order moves to
Qualified state. For more information on
qualifying work order tasks, see
Qualify work order
tasks