Analyze all work orders for a selected asset
Scan an asset to view its work history and upcoming work orders. You can also create a work order for an asset.
Vorbereitungen
Role required: wm_agent or wm_dispatcher
Prozedur
- Open the ServiceNow Agent application.
- In the My Work tab, tap Asset Lookup at the top.
- Tap the barcode icon and scan the asset.
- Tap the asset record.
-
Do one of the following.
To Do this View all work orders related to this asset - Tap Related List.
- You can perform the following actions:
- To view all completed work orders, click Completed Work Orders.
- To view all upcoming work orders, click Upcoming Work Orders.
Create a work order for this asset Do the following:- Tap the more actions (
) icon and select Create Work
Order. - Tap Short description.
- Enter a short description for the work order and click Done.
- Click Submit.
The work order gets qualified automatically if it requires qualification; if not, the work order state changes to Ready to dispatch. For more information, see Qualify a work order.