Enable work order qualification so work orders move from draft to awaiting qualification, and then qualified before they’re ready for dispatch. Qualification allows for a quality check to make sure that the work order meets a certain standard before it moves to the next step.

Vorbereitungen

Role required: admin

Prozedur

1. Navigate to All > Field Service > Administration > Configuration.
2. Turn on the switch that says Qualification is required for new requests.
   
3. Select Save.