Analyze the backlog of support work orders and identify clusters of work orders that
point to similar underlying issues by using Predictive Intelligence for Field Service Management.
Vorbereitungen
Role required: wm_admin or wm_manager.
Prozedur
-
Navigate to .
-
Click a Cluster Id from the Cluster Summary list to view the list of related
work orders.
- Cluster concepts list the top ten most recurring words that appeared in
the short description of the work orders.
- Cluster size indicates the number of work orders in the cluster.
- Cluster quality gives a percentage value of how similar the work orders
are.