You can change the time zone that shows on the calendar or hybrid view in Dispatcher Workspace to move between the time zones that agents are working in.

Warum und wann dieser Vorgang ausgeführt wird

When you change the time zone the agent card shows the difference in hours between the time zone you select and the agent’s time zone.

Vorbereitungen

Role required: wm_dispatcher

You must have more than one time zone configured. For more information, see the Calendar section in Enable Dispatcher Workspace settings.

Prozedur

1. Navigate to All > Field Service > Dispatching > Dispatcher Workspace.
2. Select Dispatcher Workspace.
3. Select the Calendar, or Hybrid view.
4. Select the time zone drop-down list.
   
5. Select a time zone.

Ergebnisse

The time zone that you selected shows in Dispatcher Workspace.