Help fulfill procurement requests agentic workflow

  • Release version: Yokohama
  • Updated April 7, 2025
  • 1 minute to read

    • The Help fulfill procurement requests agentic workflow addresses your procurement needs by providing product recommendations, guided checkout, off-catalog processes, and detailed product information. It also answers questions and tracks related records.

    Help fulfill procurement requests agentic workflow overview

    The Help fulfill procurement requests agentic workflow handles and resolves procurement-related inquiries, which include the product information, purchase intent, sourcing new items, or tracking purchasing records.

    Accessing the Help fulfill procurement requests agentic workflow

    To access the agentic workflow:
    1. Navigate to All > AI Agent Studio > Create and manage.
    2. Select Help fulfill procurement requests.

    Available AI agents in the Help fulfill procurement requests agentic workflow

    The following table lists the agents that are used in the Help fulfill procurement requests agentic workflow.
    Important:
    In the Define availability screen for the AI agent, make sure that the Status toggle is enabled to activate the AI agent.
    Table 1. AI agents used in the Help fulfill procurement requests agentic workflow
    AI agent AI agent role
    Procurement inquiry analysis AI agent Retrieves and displays relevant knowledge articles to address sourcing and procurement queries. If no relevant articles are found, or if intent is unclear, redirects you to a live agent.
    Track request agent Provides a summary of either a sourcing request or purchase requisition by using a record number. This agent can also answer any questions that are related to a record or tracking a request as well.
    Product recommendation and procurement agent Assists a user to discover products to procure or purchase. After a product is selected, a user can proceed with procurement by initiating the checkout and raising a purchase request. The agent also supports scenarios where a user is looking only for information about a specific product.

    The AI agent decision log displays the AI agents that are working on a request. You can watch their interactions, decisions, and thought processes as they happen in real time.