---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# NLU support for Sourcing and Procurement Operations Virtual Agent

# NLU support for Sourcing and Procurement Operations
Virtual Agent {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can set up Sourcing and Procurement Operations
Virtual Agent to use Natural Language Understanding (NLU) to understand word meanings and word contexts to infer user intent.

NLU provides information that your virtual agent uses to determine what users want to do and to extract relevant values from their input. With NLU, your virtual agent offers a more natural and engaging conversational experience.

For more information, see [Natural Language Understanding
in Virtual Agent](https://www.servicenow.com/docs/access?context=va-NLU&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US).  
The following intents are provided as part of the Sourcing and Procurement Operations Model:

* #Browse Shoppinghub
* #ViewPurchase
* #Purchasing task
* #ViewProcurementCase
* #Get help from procurement
{#nlu-support-shoppinghub-va__ul_udp_jv4_nrb}