---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Case resolution using Inquiry resolution provider

# Case resolution using Inquiry resolution provider {#ariaid-title1}

* Release version: Yokohama
* 
* Updated October 9, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The AI agent extracts invoice details and provide invoice inquiry case resolution. The AP agent is prompted to review the resolution. Upon confirmation from the AP agent, the case is updated with closure code and
details.

## Before you begin

Role required: now_assist_panel_user,sn_ap_cm.agent

## Procedure

1. Navigate to Source-to-Pay WorkspaceList viewAll workCasesNew.  
   The Create new case pop-up appears.
2. Select Invoice case.  
   For more information on creating an inquiry case, see [Invoice inquiry cases](https://servicenow-prod.fluidtopics.net/DhT5ufTj_UXOTf0C_zKsqw "Invoice inquiry cases help you resolve invoice-related issues raised by the suppliers or employees."). Assign the case to the AP agent and the inquiry resolution provider AI agent is triggered.

## Result

Now Assist panel displays the resolution plan and enables agents to review the AI-generated resolution plan. The closure code and closure details are auto updated in the Assignment Closure Details area
if AP agent responds positively in the Now Assist panel.
**Related tasks**   

* [Case resolution using Inquiry resolution provider](https://servicenow-prod.fluidtopics.net/GPS1Sxu_e9h6XXv5GYQLIw "The AI agent extracts invoice details and provide invoice inquiry case resolution. The AP agent is prompted to review the resolution. Upon confirmation from the AP agent, the case is updated with closure code and details.")

*[\>]: and then