---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# View interaction record in Accounts Payable Operations

# View interaction record in Accounts Payable Operations {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View the details of an interaction record to analyze interactions and take immediate actions. Viewing an interaction record provides a comprehensive view of the customer journey. You can link an interaction record to an
existing invoice case, which needs an Accounts Payable Operations agent involvement for investigation.

## Before you begin

Role required: Account Payable agent

## Procedure

1. Navigate to AllSource-to-Pay Workspace.
2. Select the List icon (![List icon.]()) and select Interactions \>All.
3. View interactions in the desired category to associate a record with an invoice case.

* Assigned to me- Interactions assigned to an agent
* Active- Interactions ready to be investigated
* All- All interactions
{#view-interaction-record__ul_xnk_mr5_hxb}

4. Select an interaction record to view its details.  
   {#view-interaction-record__id_k2g_4f5_hxb__entry__2}

   | Field | Description |
   |-|-|
   | Number | System-generated unique interaction number |
   | Type | Mode of interaction |
   | State | Status of the record |
   | Opened for | The virtual agent name |
   | Assigned to | The Account Payable agent assigned to the interaction record |
   | Transcript | Text record of the conversation between an agent and the supplier |
   [Table 1. Details form]

   {#view-interaction-record__id_k2g_4f5_hxb}

## Result

The interaction record details are displayed.

*[\>]: and then