---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Invoice ingestion process when Document Intelligence is unavailable

# Invoice ingestion process when Document Intelligence is unavailable {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

When Document Intelligence goes down or when Document Intelligence itself is not installed, and if you receive an invoice document via email, an invoice processing case is created but an invoice record is not created.

In this scenario, the invoice processing case displays the Create invoice and Close case options. The Accounts Payable Specialist must open the invoice processing case and either create
the invoice or close the invoice processing case.
* **[Create an invoice manually when Document Intelligence is unavailable](https://servicenow-prod.fluidtopics.net/iVuQzouzJa7VOKR3Q1q8ew)**   
  As an Account Payable Specialist, manually create an invoice if an invoice processing case automatically is created when the Document Intelligence application is unavailable.
* **[Close the additional invoice processing case for an invoice](https://servicenow-prod.fluidtopics.net/K4794VamUHyiPP2H51MTOg)**   
  Close the auto-created invoice processing case if one already exists for an invoice.