---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Request Help form

# Request Help form {#ariaid-title1}

* Release version: Yokohama
* 
* Updated November 18, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Suppliers use the Request Help form to report an inquiry related issue or request.
{#ur-request-help-form__table_rtw_ytd_2xb__entry__2}

| Field | Description |
|-|-|
| Invoice Exception ||
| Supplier | Auto-populated name of the logged in supplier. |
| How would you summarize your issue? | Summary of the issue or request. |
| Anything else we should know? | Additional information about the issue. Note: Select the Issue contains sensitive or confidential information check box. For more information on handling sensitive information, see [Universal Request sensitive information security](https://www.servicenow.com/docs/access?context=universal-request-security&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US). |
| Add attachments | Attachments related to the request or issue. |
[Table 1. Request Help form]

{#ur-request-help-form__table_rtw_ytd_2xb}
**Related concepts**   

* [Accounts Payable Operations glossary](https://servicenow-prod.fluidtopics.net/uVcefHb3IQtulDeCafgXXQ#apo-glossary "Learn about the terms and concepts used in Accounts Payable Operations (APO).")  
**Related reference**   

* [Accounts Payable Operations properties](https://servicenow-prod.fluidtopics.net/TrulGpLHWkekuMSZEC~_bg "On the Accounts Payable Operations properties form, you can set the parameters that control the invoice line mapping, invoice ingestion for API and exception management.")
* [Create New Invoice Line form](https://servicenow-prod.fluidtopics.net/Nn1Jni7chbjuUZif8K0H8Q "Use the Create New Invoice Line form to provide details about an invoice line.")
* [Create invoice cost allocation form](https://servicenow-prod.fluidtopics.net/wZ9mxepl0upxObb4_mdzsA "Allocate invoice line cost across multiple cost centers.")
* [Outbound cost allocation staging table](https://servicenow-prod.fluidtopics.net/me7SU_XgL9N1WuXJN1KDPA "The outbound cost allocation [sn_spend_intg_outbound_invoice_cost_allocation] staging table stores important data about cost allocation information so that an ERP integrator can export this data to a third-party ERP system.")
* [Distribution set form](https://servicenow-prod.fluidtopics.net/eUckwer9sN6t4ftdEu7w8w "Create a distribution set to split cost allocations automatically for invoice lines.")
* [Create New Invoice case form](https://servicenow-prod.fluidtopics.net/oaUsSAqZNxyVTAoeeYqTOQ "Use the Create New Invoice case form to provide details about the Invoice case.")
* [Create New Invoice task form](https://servicenow-prod.fluidtopics.net/_rInspM0Mzs2stbEy9DDPA "Use the Create New Invoice task form to provide details about the Invoice task.")
* [Invoice processing case form](https://servicenow-prod.fluidtopics.net/_IpQvQtafFHOHzDmNR5~dA "Use the Invoice processing case form to view the case details that store invoice information that an Accounts Payable Specialist can use to perform related tasks.")
* [Tax lines](https://servicenow-prod.fluidtopics.net/svGPBHQx1KWVeRkkmQeueQ "The Tax lines tab lists the tax line associated with the invoice line.")
* [Invoice exception form](https://servicenow-prod.fluidtopics.net/7JIGYZMNoPVjPnJLStXmsg "Use the invoice exception form to view the case details that store invoice exception information that an Accounts Payable Specialist can use to perform related tasks.")
* [Data required for invoice processing](https://servicenow-prod.fluidtopics.net/bdFC5eXGnr4d6CzC4g3tIw "Reference information for the key tables and required data used to process invoices in Accounts Payable Operations.")
* [Invoice exception definition form](https://servicenow-prod.fluidtopics.net/m3MoDBYBOMM_JwCOFZr4iA "Use the Invoice exception definition form to provide details about the new invoice exception definition.")
* [Approval Rule form](https://servicenow-prod.fluidtopics.net/Wh_S3lVbmm4p9CAf_IDd9Q "Use the Approval Rule form to provide details about the new approval rule.")
* [Approval Plan form](https://servicenow-prod.fluidtopics.net/yZ~Lyu53TsRSNBMDZNAt1A "Use the Approval Plan form to view details of the overall invoice approval process.")